Refund policy

RETURN POLICY

We stand behind our products 100%. We work with some of the best factories in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. 

We hope you love your selections as much as we loved curating them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product or purchase from a store. Proof of purchase is required for a refund. Anecdote does not accept returns on the following items: vintage pieces, custom upholstery, custom furniture, custom cushions, floor model furniture, and custom orders. Please note that variation and imperfections are to be expected on vintage and one-of-a-kind merchandise.

Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged or defective. Return shipping charges may apply. Taxes charged are refunded in accordance with state and local laws.  

To return an item, please return to our store location or simply send the items with the packing slip and all original packaging to: 

Anecdote

8 W Burlington Avenue

La Grange, IL 60525

CUSTOM PRODUCT

Custom product is made to order especially for you and may not be returned or cancelled. Custom product include upholstered furniture and custom cushions.

ONLINE DISCOUNTS

Please note that online discounts do not apply to custom upholstery or furniture, and can only be applied to items currently in stock.

DAMAGED PRODUCT 

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. For items received via White Glove Delivery, your signature is required at the time of delivery. If a defect is discovered, please contact our Customer Care team at support@shopanecdote.com. Additionally, no furniture returns are accepted in store.

CANCELLATIONS

Custom orders may not be canceled. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center. 

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way.

We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.